Technical Support

Complete list of our support articles:

  1. Technical support for Ciansoft products - Guidelines for requesting support
  2. TWAIN DSM Versions
  3. Class not registered error (REGDB_E_CLASSNOTREG)
  4. Can I distribute a Ciansoft ActiveX control freely with my own application?
  5. I started developing an application using the trial version of a Ciansoft ActiveX control. Now I have purchased the full version. How do I upgrade my application?
  6. I am using TwainControlX in a web page to capture images on a client machine. How can I upload the images to the server?
  7. User Account Control (UAC) and ActiveX controls
  8. I get an error message "LoaderLock was detected" when trying to use TwainControlX in Visual Studio 2005. How can this error be prevented?v
  9. What is WIA, and can TwainControlX be used with WIA?
  10. I have purchased a Ciansoft product, but did not receive an email telling me how to download the software. What should I do?
  11. How can a PDF file be displayed in the browser using PDFBuilderASP?
  12. Can I use PDFBuilderASP on a 64-bit operating system?
  13. Why is the browser unable to display a PDF file sent using the BinaryWrite command
  14. Which licence type do I need to purchase for my application?
  15. Why am I having difficulties downloading the software I have purchased?
  16. Some of the documented properties are not available when I use the control in VB.NET. How can I access these properties?
  17. How many licences do I need for a web-based application that runs on one server but can be accessed by many clients?
  18. Installation of ActiveX Controls in Delphi 2005 and 2006
  19. My HP scanner does not respond correctly when I set the ImageLeft, ImageTop etc. properties to fix the size of the scanned image?
  20. Can I upgrade my single user/server licence to a multiple user/server licence?