I have purchased a Ciansoft product, but did not receive an email telling me how to download the software. What should I do?
If the download email has not arrived after a reasonable length of time, please check that it has not been removed by any junk mail filter operating on your mailbox. Some of these filters, e.g. The one used by Hotmail, are particularly aggressive and indiscriminate and will remove a lot of genuine mail if it appears to be from a commercial organisation. If you have a junk mail folder, check there. If you still cannot find the email, please contact us. If possible, offer us an alternative email address on which to contact you.